ELECTRICSUPPLIESONLINE RETURN POLICY
• To return a product to ElectricSuppliesOnline.com you will need to request a Return Goods Authorization (RGA) number through our returns department.
• No returns of any type will be accepted without an RGA number.
• Non-defective, uninstalled merchandise may be returned within 30 days of the delivery date. The buyer must pay a 25% restocking fee and all return shipping expenses.
• You have 21 business days from the date the RGA number is issued to return the product(s). Once the package has been shipped, notify our returns department via email.
• All items must be returned in their original packaging and condition.
• Light bulbs, wires, discontinued items, and special ordered parts are NOT returnable.
• Once the item(s) have been received by our returns department, they will be inspected and credit will be issued within 3 to 5 business days.
• Item(s) returned with no RGA number will be refused. Item(s) will be stored for a period of 21 business days during which they can be shipped back to the buyer at the buyer's expense. After 21 business days, item(s) will be disposed of.
• ElectricSuppliesOnline does NOT accept exchanges - you must return an item and purchase a new one.
• Please note that the picture/image shown for an item may not be accurate. Use the part number and description to make your decision.
• All claims for defective products must be made within 21 days of delivery.
• All claims for broken, damaged, incorrect, or short shipments will only be accepted within 3 business days of delivery.
• Defective products will be replaced/exchanged with identical/same-item products.
• Defective products will NOT be replaced for any misordered, misinstalled, or abused items.
* Misordered: Customer ordered the wrong part and called the item defective.
* Misinstalled: Customer misinstalled, hot wired, improperly installed, or misused product.
* Abused: Customer overloaded, did not follow factory installation procedures.
• There will be a $25.00 fee for any returned products that our technicians determine were misordered, misinstalled, or abused.
HOW TO REQUEST AN RGA NUMBER
• Download the RGA Request Form or Defective Item RGA Form found below.
• Email the completed form to: email@example.com
• Include your order number in the subject line of your email.
• Please allow 1-2 business days to receive a response from our returns department.
At Electricsuppliesonline.com we have a group of qualified advisors and technicians with over 35 years of experience in the electrical & lighting field that are ready to answer all of your electrical & lighting needs and questions. Most electrical & lighting parts do require professional installation or assistance. It is recommended that a qualified electrical or lighting technician should be consulted to make sure that all material purchased is what is needed for the project at hand. We at Electricsuppliesonline.com accept no responsibility for any claims such as being misinformed, not as expected, or not performed as promised.
To download the RGA Request Form,
To download the Defective Item Form,
Please contact us if you have any questions!